Introduction

Welcome to Account Opening and Maintenance: the operational controls that establish an account correctly, keep its records current, and deliver the disclosures that fit the account and its products.

Exam Weight: 6 of 35 in Function 1 (12% of exam)


Video Resources

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What You'll Learn

In this unit, you'll cover:

  • Customer account types and registrations: How account relationships and registrations identify the customer.
  • Retirement accounts and asset movement: Account types, contribution and distribution requirements, transfers, and rollovers.
  • Account authority and documentation: Authority, paperwork, approvals, and settlement instructions.
  • Customer information and identification: Required records, the Customer Identification Program, and Know Your Customer.
  • Account maintenance: Record updates, restrictions, freezes, escheatment, and associated person accounts.
  • Disclosures: Product and account disclosures, including options and mutual fund materials.

Why This Matters

Operations turns a customer request into an account that can be opened, maintained, and used correctly. The exam tests whether you can distinguish similar processes, such as a transfer versus a rollover or a restriction versus a freeze, while keeping customer information and disclosures aligned with the account.


Let's start with the account types and registrations that identify the customer relationship.