Quick Answer
A customer account statement is a customer-facing document that presents information about the customer's account. A performance report is different: it presents information about how the account has performed. When a question names one of these documents, match the information requested to that document's core purpose.
Customer communications can look related because both concern the same account. Start by asking whether the question is about the account itself or its performance.
Customer Account Statements
- A customer account statement contains account information presented to the customer.
- Questions may ask you to recognize the types of account information that appear on the statement.
- The key classification is the document's focus: customer account information.
Think of it this way: An account statement is the account's information sheet. It answers, "What information is associated with this customer account?"
Statement Versus Performance Report
| Document | Core focus |
|---|---|
| Customer account statement | Information about the customer account |
| Performance report | Information about account performance |
Account information -> customer account statement
Performance information -> performance report
Exam Tip: Gotchas
A customer account statement and a performance report are distinct documents. Do not treat account information and performance information as interchangeable merely because both may be provided to a customer.